Help center
How can we help?
Guides and answers for job seekers, recruiters, and hiring teams.
Getting started
- Account access and recoveryCheck signup availability, sign in to an existing account, and request a password reset.
- Changing your email or passwordUpdate your sign-in details and recover a locked account.
- Account, privacy, and supportFind account help, published policies, and a way to contact JobSpring.
- Creating your JobSpring accountChoose your account type and follow the signup, email verification and terms steps shown.
- Setting up your profileReview your profile and add accurate information before saving.
- Job seeker vs recruiter accountsUnderstand which dashboard and actions apply to your account.
- Notification settings explainedUnderstand the available in-app and email preferences.
Applying to roles
- Find a jobSearch roles, choose a country, and review the details before applying.
- Apply for a jobUnderstand application links, email applications, and your application status.
- How one-click applications workYour saved profile becomes the application, so nothing gets retyped.
- Saving roles for laterSave a job in this browser or in your jobseeker account.
- Tracking where your applications standReview your tracker without confusing saved jobs with submitted applications.
- Choosing a job-list layoutUse the view controls available on the jobs page you are browsing.
- Withdrawing an applicationReview withdrawal options for the application you want to stop pursuing.
- Why a role disappeared from your listCheck filters and listing availability before assuming a hiring outcome.
Your profile
- Prepare your resume and profileRead a resume into editable fields and review your information before saving.
- Attaching a résumé fileOptional, but useful when a recruiter asks later in the process.
- Setting your pay expectationsEnter pay expectations with the correct currency and units.
- Adding skills to your profileDescribe your skills accurately and keep them relevant to the work you want.
- Availability and notice periodKeep the availability information supported by your profile accurate.
- Controlling what recruiters can seeReview profile visibility and distinguish it from Auto-Fill exclusions.
Posting a job
- Writing a job post that gets repliesStructure, length, and the details applicants look for first.
- Featuring a postWhat featuring does, what it costs, and when it is worth it.
- Entering job compensationEnter job compensation using the fields and validation shown in the posting form.
- Editing or closing a live postReview the edit and closure actions available for your own job posts.
- Reposting an expired roleCheck the available reopen or repost action and review its requirements.
Reviewing applicants
- Shortlisting and rejecting candidatesReview candidate stages and record hiring decisions carefully.
- Adding teammates to a hiring pipelineReview recruiter team permissions before inviting a colleague.
- Leaving notes on a candidateRecord recruiter context on the correct application.
- Moving a candidate to an offerUse the offer stage without treating it as an accepted employment agreement.
- Exporting your applicant listExport the application records included by the current recruiter view.
Billing and plans
- Changing or cancelling your planOpen the billing settings for your account and review the actual cancellation options.
- Viewing payment history and receiptsReview your payment history and the receipt actions actually available.
- Understanding team membership and plan termsReview team access and the purchase details shown for your account.
- Payment methods and billing supportReview the payment-provider options available for your purchase.
- Refund policyRead current cancellation and refund guidance for your purchase.
Legal
- Your information in public JobSpring toolsUnderstand search inputs, browser saves, notification requests, and resume reading before using them.
- Privacy policyWhat we store, who sees it, and how to export or delete it.
- Help and account guidance updateWhat changed in the account-access, saved-job, and resume guides.
- Terms and conditionsThe agreement that governs your use of JobSpring.
- Job search safetyHow to keep yourself safe while applying and interviewing.
Still stuck?
Send us the page address and what you were trying to do so we can help.