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Guides and answers for job seekers, recruiters, and hiring teams.

Payment methods and billing support

Review the payment-provider options available for your purchase.

Before you start

Payment options depend on your purchase and provider. A JobSpring billing page is not automatically a stored-card editor.

What to do

  1. 1
    Identify the purchase. Open your account billing settings and review the payment information shown.
  2. 2
    Use verified provider guidance. If the payment method is managed by a provider, follow that provider account flow rather than entering card details into a general support form.
  3. 3
    Check a failed payment. Read the failure or pending status before deciding whether to retry. If uncertain, ask support to review the record.

Important limitations

Keep in mind

Do not assume changing a card retries an earlier charge or activates a plan. A payment must be verified before it establishes paid access.

If you need more help

If a control is missing or an action fails, include the page address and the message shown when you contact JobSpring. Never include your password, sign-in code or payment-card details.

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More in Billing and plans

Changing or cancelling your planOpen the billing settings for your account and review the actual cancellation options.Viewing payment history and receiptsReview your payment history and the receipt actions actually available.

Still stuck?

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