Support representative - German

Role Overview

Join a fast-paced customer support team assisting users with mobile service-related queries via phone and email. You'll handle account issues, explain service options, resolve billing questions, and identify sales opportunities. This is a great opportunity for someone with strong communication skills who enjoys problem-solving and helping people.

Key Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner
• Provide support on account management, billing issues, and service information
• Identify and recommend suitable products or service upgrades
• Accurately document all customer interactions in the system
• Meet performance and quality targets
• Maintain a high level of customer satisfaction

Requirements

• Proficiency in German (B2 – C1 level)
• Prior experience in customer service or sales is a plus
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Comfortable working with computers and customer management systems
• Sales-oriented mindset and proactive attitude
• Ability to work flexible shifts, including weekends

Benefits

Competitive Salary

Performance Bonus

Sales Bonus

Additional Benefits

• Food vouchers
• Multisport card
• Additional health insurance