Chat Support Specialist with Romanian and English - Varna, Bulgaria

What you’ll do

• Support customers mainly via chat and email
• Provide clear, professional, and timely solutions
• Document customer interactions in the CRM system
• Follow established procedures and quality standards
• Escalate more complex cases to the relevant teams
• Work with multiple systems and platforms simultaneously

What we’re looking for

• Romanian – C2 / native level
• English – B2
• Excellent written and verbal communication skills
• Good computer literacy and attention to detail
• Ability to multitask and follow processes accurately
• Previous customer support experience is an advantage
• Willingness to work on shifts

What we offer

• €1,483 gross monthly base salary
• Up to €113 gross monthly performance bonus
• Up to €51 gross weekly CSAT bonus
• Up to €15 gross daily CSAT bonus
• €62 monthly food vouchers
• €500 welcome bonus
• Permanent employment contract
• €1,000 relocation bonus if you relocate to Varna from another location
• 21 days of temporary hotel accommodation in Varna
• Additional health and life insurance
• Transportation allowance
• 21 days paid annual leave
• Professional training and development opportunities
• Internal career growth and promotion opportunities
• Modern Varna office with comfortable relaxation areas

Working schedule

• 8-hour shifts, 5 days per week
• Project operating hours: 08:00–23:00, Monday–Sunday
• Please note that the project may move to a 24/7 schedule in the future

Location: Varna, Bulgaria – office-based
Start date: 16 November 2026
Moving to Varna?
If you're currently living outside Varna, we can support your relocation with €1,000 international relocation bonus + 21 days of temporary hotel accommodation.
Ready to take the next step? Apply now and become part of Sutherland Bulgaria!