Danish-Speaking Customer Support Associate –

About The Role

Workster is partnering with a leading international customer experience provider to recruit Danish-speaking Customer Support Associates in Sofia, Bulgaria, supporting customers of a major international telecommunications provider.
This is a pure customer service position with no sales or upselling, focused on assisting customers across multiple channels, resolving service-related enquiries, and delivering a professional and positive customer experience. The position is on-site in Sofia, with fixed working hours from Monday to Friday.
Your Role
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Handle inbound customer enquiries via phone, email, chat, and other supported channels
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Assist customers with top-ups, SIM activation, roaming, account enquiries, and other telecommunications services
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Provide accurate information and clear guidance regarding products and services
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Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
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Accurately document customer interactions and maintain up-to-date case information
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Follow established processes, procedures, and quality standards
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Deliver professional, clear, and empathetic support during every customer interaction
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Provide a consistently positive customer experience
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Focus exclusively on customer support, with no sales or upselling responsibilities
Your Qualifications
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Danish at B2 level or higher
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English at B2 level or higher
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Undergraduate, graduate, postgraduate education or equivalent
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Strong verbal and written communication skills
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Good computer skills and confidence working with multiple systems simultaneously
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Strong problem-solving skills and a customer-focused mindset
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Previous experience in customer service, BPO, telecommunications, or a similar environment is an advantage
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Previous experience with CRM or ticketing systems is an advantage
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Availability to work Monday to Friday, 10:00–19:00
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Availability to work on-site in Sofia, Bulgaria
The Offer
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Competitive monthly salary
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Performance-based bonus
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Additional health insurance
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Food vouchers
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Relocation support for eligible candidates moving to Sofia
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Three weeks of initial training, conducted in English, followed by accreditation
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Ongoing support and professional development
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Opportunity to strengthen your customer service, communication, and technical troubleshooting skills
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Stable Monday-to-Friday schedule, 10:00–19:00
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No weekend shifts
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International and multicultural working environment
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On-site position in Sofia
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Opportunity to develop your career within a leading global customer experience organisation