Head of Client Success, MENA

<p><strong>About Us</strong></p>
<p>OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling remarkably. We're backed by Accel, NFX, Accomplice, and other top-tier investors.</p>
<p>We seek an experienced <strong>Head of Client Success, MENA</strong> to ensure the satisfaction and retention of our institutional clients, and to <strong>build the client success team for the region.</strong> As a key member of our customer-facing team, you'll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success.</p>
<p><strong>Responsibilities & Expectations</strong></p>
<p><strong>Client Growth & Optimization</strong></p>
<ul>
<li>Analyze client trading data to identify opportunities for volume growth and cost savings.</li>
<li>Create regular reviews showcasing platform value and optimization opportunities.</li>
<li>Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform.</li>
</ul>
<p><strong>Team Building & Leadership</strong></p>
<ul>
<li>Build and hire the MENA client success team, sequencing roles against regional growth.</li>
<li>Set the operating rhythm: account planning cadence, coverage model, and escalation paths.</li>
<li>Coach and develop the team, owning their performance and progression.</li>
<li>This is a player-coach role. For the first year you are the team, carrying accounts and handling client service requests while building the function around you.</li>
</ul>
<p><strong>Operational Excellence</strong></p>
<ul>
<li>Manage smooth client ramping processes, including technical integration and training.</li>
<li>Coordinate with internal teams to resolve any trading or settlement issues promptly.</li>
<li>Provide regular reporting on client health metrics and growth opportunities.</li>
<li>Collect and organize client feedback for product and service improvement.</li>
</ul>
<p><strong>Trading Relationship Management</strong></p>
<ul>
<li>Serve as the primary point of contact for institutional clients' day-to-day FX trading needs</li>
<li>Monitor client trading patterns, volumes, and pricing to ensure optimal execution.</li>
<li>Work with trading teams to understand their workflows and identify efficiency opportunities.</li>
</ul>
<p><strong>Must-Have Qualifications</strong></p>
<ul>
<li>6+ years of experience in client-facing roles with financial services institutions</li>
<li>8+ years of overall professional experience.</li>
<li>Strong understanding of FX markets, trading operations, and treasury workflows</li>
<li>Experience in analyzing trading data and creating actionable insights</li>
<li>Proven track record of growing institutional relationships</li>
<li>Based in Dubai, with the right to work and willingness to travel across the GCC</li>
</ul>
<p><strong>Nice-to-Have Qualifications</strong></p>
<ul>
<li>Experience with FX trading platforms or financial technology products</li>
<li>Understanding of API integrations and trading system workflows</li>
<li>Background in treasury operations or institutional trading</li>
<li>Familiarity with regulatory requirements for FX trading, including CBUAE, VARA and DFSA</li>
<li>Existing relationships across regional exchange houses, MTOs or PSPs</li>
</ul>
<p><strong>What Sets Great Candidates Apart</strong></p>
<ul>
<li>Ability to analyze trading patterns and identify optimization opportunities</li>
<li>Strong project management skills for coordinating complex client implementations</li>
<li>Experience working with both technical and business stakeholders</li>
<li>Track record of growing institutional relationships through data-driven insights</li>
<li>Holds margin under pressure rather than defaulting to discounting</li>
<li>Advanced fluency with AI tools, applied as a core part of how you work</li>
</ul>
<p><strong>What We Offer</strong></p>
<ul>
<li>Competitive compensation package, including equity in a high-growth company</li>
<li>Opportunity to work on cutting-edge technology at a very fast-paced startup</li>
<li>Collaborative and supportive work environment</li>
<li>Professional development and growth opportunities</li>
<li>Work with innovative technology and leading financial institutions.</li>
</ul>
<p>We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</p>