Front Office Manager

• Directly supervise and provide leadership and guidance to Front Office Staff, ensuring consistent quality and superior guest service is provided.
• Play a lead role in the effective performance management of Front Office staff including, but not limited to, ongoing coaching & training, the performance appraisal process, and the progressive disciplinary process.
• Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue.
• Ensures compliance with all Front Office policies, standards, and procedures, such as safety procedures, cash handling, and key security.
• Maintain information on prices, rates, special packages, programs, etc., while ensuring all staff is trained in all areas.
• Work with Department Heads in all areas to ensure smooth, efficient operations and good communication.
• Act as a primary liaison with guests and associates in matters that require immediate concern resolution, including any emergency situations that arise while on duty.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Provide guidance and direction to all associates to ensure they are adhering to all policies, standards, procedures, and regulations.
• Liaise with General Manager on all issues/feedback raised in internal and external reports.
• Establishes control systems for controllable costs and labor to effectively meet budget guidelines.
• Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.
• Bachelor’s degree in business administration, hospitality management, or related discipline.
• Minimum of 10 years of related work experience. Tourism, Resort, or Hospitality industry experience is an advantage.
• Extensive knowledge of Front Office operational procedures.
• Profound experience in customer service٫ office management and bookkeeping procedures.
• Sense of ownership and pride in your performance and its impact on the company’s success.
• Exceptional customer service, interpersonal and communication skills.
• Solid knowledge of MS Office, particularly Excel, and Word.

What you will experience…

• An opportunity to work every day with world-class colleagues to impact lives by developing world-class business entities that benefit Nigerians and the world 
• A respectful and collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day  
• Professional development for career growth  
• A commitment to work-life integration  
• Competitive compensation  
• A full selection of benefits, including company-matching 401k contributions  
• 20 days of paid time off + holidays + birthdays  
• Holiday and various other employee celebrations  

All your information will be kept confidential according to EEO guidelines.