Customer Success Engineer

Join Sprig as a Customer Success Engineer, where you'll play a crucial role in helping customers deploy, integrate, troubleshoot, and scale our platform. You'll work closely with product teams, researchers, and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform. This role requires strong technical skills, excellent communication abilities, and a passion for customer success.

• Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration.
• Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows.
• Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success.

• This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment
• Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
• Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
• Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
• Experience supporting SaaS products or enterprise software platforms is preferred
• Familiarity with product development, UX research, analytics, or digital experience tooling is a plus
• Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
• 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
• Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work