Swedish Speaking Streaming Platform Support Representative

About The Role

Patrique Mercier Recruitment FR is on the lookout for a Swedish Speaking Streaming Platform Support Representative to join our fast-growing team. This role is pivotal in providing premium support to our Swedish-speaking customers, ensuring they have an outstanding experience on our streaming platform. If you have a knack for technology and a passion for customer service, we would love to meet you!

Responsibilities

Assist Swedish-speaking users via email, live chat, and phone with their inquiries related to the streaming platform.
Troubleshoot and effectively resolve technical issues concerning account settings, streaming performance, and content accessibility.
Advise users on platform features and best practices to enhance their streaming experience.
Accurately document customer interactions and resolutions within the CRM system.
Work closely with other departments to provide feedback from users and suggest potential improvements to the service.
Keep informed about the latest updates to the platform and emerging trends in the streaming industry.
Engage in follow-up procedures with users to ensure complete satisfaction and resolve any outstanding concerns.

Requirements

Fluency in Swedish and English, both writing and speaking.
Experience in customer service or technical support, particularly in the streaming or entertainment field, is preferred.
Good understanding of streaming technologies and user engagement techniques.
Strong problem-solving and analytical skills.
Exceptional communication skills, aimed at delivering high customer satisfaction.
Familiarity with CRM platforms or ticketing systems is a plus.
Ability to work autonomously in a fast-paced and dynamic environment.