Italian-Speaking Customer Success Specialist (Social Media)

Workster is partnering with a global technology services provider to recruit a Italian-speaking Customer Success Specialist. In this role, you will support a major social media hiring platform with their customer success programs, ensuring clients are highly satisfied and getting effective performance and ROI.

Your Role

• Provide quality assurance, through checking all client product integrations are completed
• Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
• Deliver customer value through ensuring our customers are successful with the client Hiring program in terms of adoption, usage and engagement
• Maintain a deep understanding of client products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client Hiring platform
• Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
• Help triage troubleshooting tickets

Your Qualifications

• Fluent Italian and English (C1)
• Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
• Excellent communication, collaboration, organizational and project management skills
• Ability to interact comfortably with both clients and internal departments
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Ability to work on queues/cases/tickets out of CRM platforms
• The ability to build trust quickly and develop strong relationships

The Offer

• Hybrid working model – Wednesdays and Thursdays on site in Sofia
• Very competitive salary package and benefits
• Relocation provided if you are not based in Sofia
• Monday to Friday, 10:00–19:00 working schedule.
• Fully paid training and continuous learning opportunities.
• Clear career development paths within an international organization.
• Health and wellbeing initiatives and a competitive benefits package.
• Supportive, professional work environment with cross-functional collaboration.