Junior Personal Shopper - Bloomingdale's - Kuwait

Assist in selecting personalized products for exclusive customers to help enhance their satisfaction and loyalty

Essential Roles and Responsibilities

• Help select products for exclusive customers, aiming to enhance their satisfaction and loyalty.
• Understand customer needs and suggest a variety of products to help them make informed decisions.
• Offer friendly and personalized customer service based on an understanding of consumer behaviour.
• Stay updated on market trends and competitor activities to provide the best advice to customers.
• Build strong relationships with key customers by keeping them informed about new arrivals, exclusive previews, and special promotions
• Ensure customer information is kept confidential and used only for store purposes.
• Maintain and update the customer database with relevant details for exclusive customers.
• Speak on behalf of Personal Shopper via telephone or email while maintaining outstanding customer service and ensuring follow-up in a professional and timely manner.
• Coordinate alterations, product transfers, reservations and other services as required
• Maintain merchandising standards in the Personal Shopping area and on the floor when collecting and returning product.
• Ensure the PS areas overall maintenance, cleanliness store standards and housekeeping.
• Administrative tasks: you will be responsible for performing admin tasks that cover audit requirements as well as maintaining records/trackers.
• Reports - you will have to be responsible for preparing reports for manager, including sales reports and staffing reports.
• High School Qualification
• 2-3 years of retail experience of premium/lifestyle brands

Knowledge and Skills

• Must be client focused and take initiative to resolve problems.
• Takes initiative to seek out responsibilities and follows through on all projects and tasks.
• Has the ability to maintain client relationships