Restaurant Supervisor - CP

People

• Supervise and support the restaurant team during daily operations to ensure efficient and professional service.
• Assist in training, coaching, and developing colleagues to improve performance and service standards.
• Conduct daily briefings and allocate duties to ensure smooth operations.
• Foster a positive working environment and encourage teamwork across all departments.
• Ensure colleagues comply with hotel policies, grooming standards, and IHG service expectations.

Financial

• Support the Restaurant Manager in achieving departmental revenue and profitability targets.
• Monitor stock usage and minimize wastage through effective inventory control.
• Ensure accurate billing, cashiering procedures, and cash handling practices.
• Assist with inventory counts and ordering of restaurant supplies when required.

Guest Experience

• Deliver exceptional guest service by ensuring prompt, courteous, and personalized service at all times.
• Welcome and engage with guests, addressing inquiries and resolving concerns promptly and professionally.
• Monitor service quality to ensure compliance with IHG brand standards.
• Handle guest complaints efficiently and escalate concerns when necessary.

Operations

• Oversee daily restaurant operations, ensuring cleanliness, organization, and readiness before each service period.
• Ensure tables, buffet displays, and service stations are properly set up and maintained.
• Coordinate with the kitchen and other departments to ensure timely and accurate food and beverage service.

Responsible Business

• Ensure compliance with HACCP, food safety, hygiene, sanitation, and health and safety regulations.
• Promote sustainable work practices by minimizing waste and conserving resources.
• Maintain a safe, clean, and organized working environment.
• Perform any other reasonable duties assigned by management to support the operation.

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