Dutch-Speaking Technical Support Analyst

# Dutch-Speaking Technical Support Analyst

> transcosmos (TCIS) · Budapest, Hungary · — · Posted 2026-06-25

**Workplace:** on_site

**Department:** ECOBUD

## Description

**Turn Tech Support Into Something That Matters!**

Looking for more than just a job? Join **transcosmos Europe** and support a game-changing brand in the world of **portable power and sustainable technology**. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.

As a **Technical Support Analyst** you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.

**What you’ll be doing**

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes
• Own the customer journey from first contact to final resolution
• Log all interactions accurately and ensure compliance with privacy and security standards
• Collaborate with your team to deliver exceptional support

**Technical details of the position**

• **Base location:** _Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 Budapest_ _**-**_ _near_ _**WestEnd**_
• **Work Mode:** Onsite, from our office
• **Working Hours:** 08:30 – 17:00, from Monday to Friday
• **Type:** Full-time, 40 hours / week
• **After the second month:** KPI based incentive and hybrid system is available.

## Requirements
**What you bring**

• Fluency in **Dutch (C1)** and strong **English** communication skills (**B2**)
• A service mindset — patient, empathetic, and solution-oriented
• Confidence working with modern tech — especially mobile apps and smart devices
• Basic proficiency in Microsoft Office and general troubleshooting tools
• Ability to multitask, stay organized, and follow procedures
• Prior experience in customer support, helpdesk, or BPO is a plus

## Benefits
**You’ll thrive if you are…**

• Genuinely interested in technology, sustainability, and innovation
• Curious by nature — someone who asks “why” and seeks better answers
• Calm under pressure and great at explaining complex things simply
• Comfortable in a fast-paced, process-driven environment

**What we offer**

• Work with a pioneering brand in the **green tech and portable power space**
• Competitive salary
• Cafeteria benefit package - _SZEP Card_
• Private health insurance package - _MediCare_
• Paid training to equip you with everything you need
• A stable, full-time role in our modern office
• A fun, multicultural team that values your input
• Ongoing growth and development in a dynamic BPO environment

## Apply
[Apply at transcosmos (TCIS)](https://apply.workable.com/tciscareers/j/C1B5599538/apply)
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