Warehouse Clerk

Job Purpose To ensure the accurate, efficient and compliant handling, recording, loading and despatching of frozen poultry products from plant-based cold storage. The role is responsible for maintaining cold chain integrity, ensuring documentation accuracy, supporting stock rotation and compliance processes, and contributing to efficient warehouse and customer delivery operations. Key Responsibilities Verify batch numbers, stock cases, quantities and pallet configurations before loading. Prepare and validate despatch documentation including Check list (Stock exit) , QA temperature records are aligned with delivery notes, invoices, seal registers and pallet slips. Coordinate loading activities to ensure on-time truck turnaround and accurate deliveries accordingly to Plan Fordge. Ensure all products meet cold chain and quality requirements prior to despatch. Conduct trailer inspections on standard GDPs and ensure vehicles are pre-cooled before loading. Maintain accurate stock records and support FEFO stock rotation practices. Assist with stock counts, cycle counts and inventory accuracy checks. Process customer returns and complete all associated documentation, Factory report, customer complaints Maintain housekeeping, safety and hygiene standards within dispatch and warehouse areas. Collaborate with operations teams to resolve discrepancies, delays and stock issues. Checking Accurately check all picked and palletized stock across the warehouse prior to dispatch and loading. Ensure all stock is correctly labelled with a shipment number, is correctly positioned on the pallet and has been stored at the correct temperature to ensure adherence to specifications. Identify and remove any damage, expired or nonconforming stock in line with Company policies and procedures. Implement good warehouse operating practices and deliver on key performance indicators. Inspect products received for quality and quantity to ensure adherence to specifications. Housekeeping Ensure a high standard of housekeeping is maintained inside the cold room. Maintain cleaning equipment and ensure correct storage Ensure that stacking is neat, square and secure Ensure the cage is neat and tidy at all times Ensure waste on floors is cleaned before the end of the day and walkways are neat and tidy. Ensure pallet boards and pallets are removed timeously from pick levels and cold room. Cold Chain / Temperature Checking Take daily temperatures. Maintain records of all temperatures Report any problems with the Warehouse Controller Ensure all delivery truck refrigeration units are in working condition before loading and dispatching. Always Maintain the Cold Chain Ensure that no breakage takes place in the Cold Chain Minimize standing outside the cold room. Ensure there is no frozen product in receiving Stock Control Ensure products get stacked correctly and securely, i.e. light on heavy. Ensure no products get manhandled - thrown or dropped Ensure no product is left outside the cold room. Conduct spot checks on dispatching (loading). Ensure the correct handling, storing, stacking and rotation of stock. Minimize damage of products on receiving, in cold room and whilst loading. Always monitor stock movement – i.e. receiving to cold room, cold room to loading. Prevents overload, short loads, and wrong loads Conduct Stock Count Preparations Assist in preparing the warehouse for the stock count Ensure all damaged stock has been isolated and notes have been placed. Ensure easy access to products for counting purposes Conduct daily stock counting as requested by the Warehouse Shift Controller Loading Rate Maintenance and Monitoring Maintain and monitor the loading rate (speed and accuracy). Complete performance sheets and record time lost or any other problems. Timekeeping Clock in and out at correct times . Keep overtime at a minimum Report any late coming from any staff member to the Shift Warehouse Controller Occupational Health and Safety Compliance Observe compliance with the health and safety regulations / ISO requirements. Ensure a high level of housekeeping, fire and accident prevention, safe work practices and proper job instructions. Good Handling Practices Ensure loading and freezer door are kept closed Ensure a glass free area by covering glass fixtures and not allowing cups and bottles near any product. Ensure trucks are pre-cooled. Teamwork and Self-Management Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritizing, and self-development. Gives work instructions to Loaders, Forklift Drivers, Reach Truck Drivers and Pickers in the absence of the Shift Warehouse Controller. Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained. Inform relevant parties in the event of tasks or deadlines did not meet the potential risks thereof and provide appropriate resolution Support and drive the business core values. Manage colleagues’ and client’s expectations and communicate appropriately. Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives KPI's Availability of accurate performance indicators and metrics for warehouse Correctly palletized and loaded stock Internal customer satisfaction General loading accuracy Health and safety compliance and risk elimination Accurate timekeeping Loading Rate