Managing Director

Role Overview The Managing Director (MD) will be accountable for driving sustainable business growth, operational excellence, and regulatory compliance. The MD will be a visionary and commercially astute executive, capable of leading diverse teams, strengthening government and regulatory relationships, expanding market share, and delivering superior value to customers, investors, and stakeholders. This role requires a world-class business leader with significant experience in financial services, fintech, or high-growth multinational environments, and a strong track record of building and scaling profitable businesses across multiple markets. Key Responsibilities - Strategic Leadership & Business Growth • Define and execute PalmPay's strategic growth agenda across assigned markets. • Drive expansion into new territories, partnerships, and revenue opportunities. • Provide visionary leadership to ensure PalmPay maintains competitive advantage in fintech innovation. - Operational Excellence • Oversee end-to-end business operations, ensuring efficiency, compliance, and customer satisfaction. • Implement scalable operational structures to support rapid growth. • Foster a culture of accountability, performance, and continuous improvement. Financial Performance & Governance • Deliver sustained financial growth and profitability in line with Board expectations. • Partner with executive team to ensure effective financial planning, budgeting, and capital allocation. • Report regularly to the Board of Directors on business performance, risks, and opportunities. Regulatory & Stakeholder Engagement • Build and maintain strong relationships with governments, regulators, financial institutions, and industry associations. • Ensure strict compliance with global and local regulatory requirements across all markets. • Serve as PalmPay's key external representative, strengthening its brand and reputation. Talent & Organisational Leadership • Lead, inspire, and develop a world-class management team. • Champion PalmPay’s values, culture, and commitment to diversity and inclusion. • Drive organisational effectiveness, leadership succession, and workforce development. Key Qualifications • Bachelor’s degree in Business, Finance, Economics, or related field (MBA or equivalent advanced degree strongly preferred). • 12+ years of progressive leadership experience, with at least 5 years in CEO, MD, or senior executive roles in fintech, banking, telecommunications, or multinational corporations. • Proven success in scaling high-growth businesses in emerging markets. Expertise • Deep knowledge of financial services, digital banking, payments, and fintech ecosystems. • Strong track record in P&L management, corporate governance, and stakeholder relations. • Demonstrated ability to navigate complex regulatory environments across multiple jurisdictions. • Strong commercial acumen, with expertise in business development, M&A, and strategic partnerships. • Fluent in English (Oral & Written). Leadership & Competencies • Visionary leader capable of balancing strategy and execution. • Exceptional communicator with board-level gravitas. • High integrity, resilience, and adaptability in fast-changing environments. • Inclusive leader who can inspire and unify diverse teams globally. • Results-driven, data-informed, and customer-centric mindset. Key Performance Indicators (KPIs) • Market share growth and geographic expansion. • Revenue, profitability, and return on investment. • Customer acquisition, retention, and satisfaction levels. • Regulatory compliance and strength of government/industry relationships. • Leadership bench strength and employee engagement. • Strength of PalmPay's brand and corporate reputation.