Mombasa HW Customer Service Specialist

Job Title: Mombasa HW Customer Service Specialist Employment Type: Full-time Location: Mombasa Job Summary We are seeking a dedicated and customer-oriented Mombasa HW Customer Service Specialist to manage daily customer care operations for our household and hardware (HW) product lines. In this role, you will be the primary point of contact for our customers, ensuring their inquiries are addressed promptly and their issues are resolved efficiently. Key Responsibilities Daily Customer Care: Manage day-to-day customer inquiries, feedback, and service requests regarding household and hardware products through various communication channels. Order & Inquiry Support: Guide customers through product specifications, assist with order processing, track deliveries, and handle after-sales service requests. Problem Resolution: Address and resolve customer complaints or product issues effectively, coordinating with internal teams (such as logistics and technical support) when necessary. Record Maintenance: Maintain accurate and detailed logs of customer interactions, inquiries, and resolutions in the system to help improve service quality. Job Requirements Education: Bachelor’s degree or equivalent from an accredited college or university. Experience: Open to all experience levels (prior experience in customer service or the household/hardware industry is a plus, but not required). Skills & Attributes: Excellent communication and interpersonal skills. Strong problem-solving abilities with a patient, customer-first attitude. Ability to multi-task and manage time effectively in a dynamic environment.