Senior Manager, Business Systems Applications at National

About The Role

KEY RESPONSIBILITIES:

BAU Support Leadership: Provide operational leadership for the day-to-day support of Bancassurance and Investment Banking applications. Ensure service availability and stability through effective monitoring, incident and problem management, service-request fulfilment, change control, vendor coordination, support procedures, capacity planning and timely escalation, in line with agreed service levels and divisional policy.
Team Management: Plan, direct, coordinate and review the work of the Business Applications Support team. Allocate activities and projects, assess work methods and outcomes, and resolve operational or service-delivery issues.
Continuous Improvement: Drive system enhancements, automation, process improvements and user training across Bancassurance and Investment Banking applications to strengthen operational efficiency, controls and customer service.
Project and Integration Leadership: Lead technical delivery for projects affecting Bancassurance, Investment Banking, Custody and Wealth Management applications, including integrations with core banking, digital, finance and third-party systems.
Documentation and Reporting: Maintain comprehensive application documentation, including support procedures, project and incident reports, process and user manuals, presentations, technical plans, integration specifications and service-performance reports.
Capability Development: Build team capability in Bancassurance and Investment Banking application support through workforce planning, coaching, knowledge transfer, targeted training, performance management and staff engagement.
Resilience and Continuity: Develop and maintain business-continuity, disaster-recovery, monitoring and support procedures that minimise downtime and safeguard the availability, integrity and resilience of Bancassurance and Investment Banking services.
Testing and Quality Assurance: Define and oversee testing methods for application changes, integrations, upgrades and fixes. Verify compliance with functional, security, performance and quality standards, and monitor defects through to resolution.
Governance and Compliance: Review proposed software, vendor solutions and integrations to confirm compliance with architecture, security, regulatory, operational-risk and quality-assurance standards before acquisition or implementation.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Particulars	Detail	Specific Field or Qualification	Need Type[4]
Education	Bachelor’s degree	Computer Science or Information Technology or Computer/Electronics Engineering	RQ
Master’s degree	Management / IT	AA
Professional Qualifications	MCP/MCSA/MCSE / MCITP / ITIL / RedHat	RQ
LINUX/UNIX Administration	AA
Cloud Management (Azure, AWS, OCI)	AA
Project Management (PMP, SCRUM, AGILE)	AA
Database Management	AA

Experience

Total Minimum No of Years’ Experience Required

Detail	Minimum No of Years	Need Type[5]
Operational and technical characteristics of a variety of payment platforms including Bancassurance, Investment and Wealth Banking and 3rd Party Integrations	6	ES
Understanding of Financial, Insurance, Wealth and Investment Services regulatory and audit regimen	6	ES
Basic budgeting, contracting, purchasing practices, policies and procedures	3	DS
Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems	3	DS
Principles of supervision and training	3	DS
Principles and procedures of quality assurance and security related to complex on payment systems and applications	3	DS
Principles and practices of application development and troubleshooting	3	DS
Effective analysis, communication, presentation and customer relationship skills	3	DS
Principles and practices of project management and administration	2	DE
Knowledge of relevant industry (banking) practise with experience on SOAP, Restful and Files integrations	6	ES
Principles of contract negotiation and administration	2	DE