Customer Care Assistant/Clinic Assistant (Admiralty)

Responsibilities

• Enhance patient experience, build/maintain strong relationships with them to support retention
• Create a robust and seamless experience for our patients & customers via improving various touchpoints at the medical centers
• Manage customer enquiries on healthcare products, use of e-portal and other information about clinics/services
• Manage customer complaints effectively and identify areas for improvement at clinic level
• Provide clerical and administrative support to medical practitioners and management
• Perform other ad-hoc tasks as assigned

工作職責

• 提升病人服務體驗，建立並維持良好關係，以提高病人留存率
• 改善醫療中心各個服務環節，為病人及客戶創造順暢而完善的體驗
• 處理客戶有關醫療產品、電子平台及其他診所服務的查詢
• 處理客戶投訴，並在診所層面識別改善空間
• 為醫療從業人員及管理層提供文書, 行政支援
• 完成其他臨時分配的任務

Qualifications, Training and Experience

• Diploma or above
• Self-motivated, dedicated, independent, and customer-service oriented
• Strong interpersonal, communication, and problem-solving skills
• Excellent command of written and spoken Chinese and English (Cantonese, Mandarin, and English)
• Candidates with customer-facing / hospitality background are preferred

工作要求

• 大專或以上學歷
• 積極主動、敬業獨立，具備良好的客戶服務意識
• 擁有良好的人際溝通、表達及解決問題的能力
• 能操流利廣東話，具備良好英文及普通話能力，並懂中英文讀寫
• 優先考慮有診所或客戶服務經驗之申請者
• Health Plan
• Pension Plan
• Training & Development
• Performance Bonus