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Senior Executive, Regional Control Tower

careers.dhl.com · Shenzhen, Guangdong, China, People's Republic of

Executive LevelOn-siteImported listingfull-time4 months ago

About The Role

岗位职责：1. 负责大客户需求管理，制定并优化客户服务解决方案。2. 协同RCD/GCM（区域或全球大客户经理）开展客户沟通，定期回顾运营绩效表现。3. 协调运营团队执行SOP，确保服务交付符合客户要求。4. 监控运营KPI及服务质量，推动流程优化和持续改善。5. 负责客户投诉及异常事件管理，保障服务恢复及时有效。6. 统筹空运、海运及供应商资源，确保业务合规高效运行。7. 推动跨部门项目落...

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