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Senior Executive, Operation Management, National Control Tower
careers.dhl.com · Shenzhen, Guangdong, China, People's Republic of
About The Role
岗位职责：1. 执行约定的标准操作程序（SOP），确保服务水平和绩效的稳定；2. 与跨部门（即运营/产品/FICO/IT/站点/商业/实施）联系，解决日常运营问题或相关客户投诉； 3. 根据业务需求处理报告，并负责报告优化；4. 处理升级问题，必要时进一步升级；5. 执行整改方案，以实现与负责客户的可交付关键绩效指标（KPI），确保客户满意度；6. 在日常运营中与客户保持可持续的关系；与职能...
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