Finnish Speaking Fashion Customer Support Agent

Patrique Mercier Recruitment FR is looking for a Finnish Speaking Fashion Customer Support Agent to join a dynamic fashion brand team. If you have a passion for fashion and a keen interest in customer service, this is a fantastic opportunity to create memorable shopping experiences for Finnish-speaking customers.

Responsibilities

• Assist Finnish-speaking customers with inquiries related to fashion products, orders, and returns through various channels including phone, email, and chat.
• Provide personalized styling advice and product recommendations to enhance customer satisfaction.
• Efficiently resolve customer issues and complaints, ensuring a smooth shopping experience.
• Keep accurate records of customer interactions to facilitate follow-up and service enhancement.
• Collaborate with internal teams to remain updated on product launches, trends, and promotions.
• Collect and analyze customer feedback to contribute to service improvement initiatives.
• Stay informed about the latest fashion trends and brand offerings to assist customers effectively.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service, preferably within the fashion industry.
• Strong communication skills and a genuine passion for fashion.
• Excellent problem-solving abilities and the ability to work well under pressure.
• A keen understanding of fashion trends and the marketplace.
• Proficiency in CRM systems and standard office software.
• A positive attitude and a commitment to delivering outstanding customer experiences.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...