About The Role

Patrique Mercier Recruitment FR is seeking a Finnish Speaking VIP Customer Support Agent to join a dedicated team serving high-profile clients. This role is perfect for individuals who are committed to providing unparalleled customer service and personalized support in a fast-paced and prestigious environment.

Responsibilities

Provide exceptional support to VIP Finnish-speaking customers through various communication channels, including phone, email, and chat.
Establish and maintain strong relationships with high-value clients, ensuring their needs are understood and met.
Resolve complex inquiries and issues efficiently, ensuring customer satisfaction at all times.
Maintain detailed records of customer interactions for effective follow-up and service enhancement.
Collaborate with internal teams to ensure seamless service delivery and effective resolution of client issues.
Proactively seek customer feedback to enhance service quality and drive improvements.
Stay updated on product offerings and promotional activities to provide accurate information to clients.

Requirements

Fluency in Finnish and English, both written and spoken.
Previous experience in customer service, particularly with VIP or high-value clients.
Outstanding communication and relationship-building skills.
Strong analytical and problem-solving capabilities.
Detail-oriented with excellent organizational skills.
Familiarity with CRM systems and standard office software.
A proactive and customer-oriented mindset, passionate about delivering exceptional service.