Finnish Speaking Frontline Support Representative

Patrique Mercier Recruitment FR is excited to present an opening for a Finnish Speaking Frontline Support Representative. This position is perfect for individuals passionate about providing exemplary customer service to Finnish-speaking clients. Join our dedicated team and play a crucial role in ensuring outstanding client experiences.

Responsibilities

• Deliver exceptional frontline support to Finnish-speaking clients through phone, email, and live chat.
• Assist customers with inquiries regarding products, services, and account inquiries.
• Troubleshoot and resolve customer complaints efficiently, aiming for high satisfaction levels.
• Accurately document all customer interactions in the CRM system for effective follow-up and reporting.
• Collaborate with team members to maintain high service standards and improve customer experiences.
• Identify opportunities for service improvement and contribute to best practices implementation.
• Stay informed about company products and services to provide accurate information to clients.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer service or a relevant support role is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Able to thrive in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with CRM software and basic computer skills.
• Positive attitude and a commitment to delivering outstanding customer service.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...