Customer Service Administrator

· Order processing and ensuring a fluent “order to cash” process

· Creating customer quotes and follow-up

· Proactive sales to existing customers (mainly cross- and upselling)

· Handle order delivery queries from customers

· Answering incoming calls in a professional and prompt manner

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Maintaining prices and customer master data in system

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customers through open and interactive communication

· Provide accurate, valid and complete information for all stakeholders

· Meet personal/customer service team sales targets

· Keep records of customer interactions, process customer accounts and file documents (digital)

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

· Collecting all important customer information in CRM

The above list is not exhaustive and your duties may vary from time to time to suit company needs