DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are seeking an organized and detail-oriented Customer Service Associate to manage incoming customer returns across our e-commerce platforms. This position is responsible for receiving returned shipments from carriers such as UPS, USPS, and FedEx, verifying package and tracking information, inspecting returned merchandise, and accurately processing returns through platforms including Shopify, TikTok Shop and Whatnot.
The ideal candidate is dependable, comfortable working with physical shipments, and able to maintain accuracy in a fast-paced e-commerce environment.
Responsibilities
Receive, sort, and inspect incoming customer returnsVerify packages against tracking, order, and customer informationProcess returns and update records across e-commerce platformsDocument and escalate damaged, missing, incorrect, or ineligible itemsPrepare approved merchandise for restocking, transfer, or further reviewMaintain an organized returns area and meet processing timelinesCoordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustmentsAssist with basic returns reporting and other related duties as assignedQualifications
1 year or more previous experience in returns processing, shipping and receiving, warehouse operations, order fulfillment, or e-commerce preferredShopify experience is preferred Familiarity with TikTok Shop, Whatnot or similar e-commerce platforms is a plusExperience working with UPS, USPS, FedEx, and online carrier tracking systems preferredStrong attention to detail and ability to match packages with tracking and order informationModerate computer skills and comfort learning new platforms and internal systemsStrong organizational, time-management, and problem-solving skillsAbility to work independently while communicating effectively with cross-functional teamsDependable, punctual, and able to work efficiently in a fast-paced environmentAbility to safely open, move, and organize packages and perform physical tasks associated with processing returnsAbility to be able to lift up to 50 pounds