Account Manager (Client Development & Renewals)

Join our team as an Account Manager, where you will be responsible for managing a portfolio of existing customer accounts, driving renewal retention, and expanding revenue. You will work closely with Account Executives, Customer Success Managers, and Sales Engineers to build account plans and identify growth opportunities. This role requires strong communication and organizational skills, as well as a proven track record in renewals and account management. Enjoy a range of benefits, including unlimited time off, flexible spending accounts, and a 401K plan.

• Gérer un portefeuille de comptes clients existants, en veillant à la rétention des renouvellements et à l'expansion des revenus.
• Identifier les opportunités de croissance au sein de la base de clients, en menant des conversations consultatives sur les ventes incitatives et croisées.
• Collaborer avec les équipes internes pour élaborer des plans de compte et anticiper les risques avant qu'ils n'affectent les prévisions.

• We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts
• Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes
• If you are driven to outgrow a base you know well, own your numbers, and earn a path to strategic accounts or AE-track roles through expansion results, this role is for you
• A risk-aware instinct for spotting early signals of churn or downgrade, combined with strong forecasting discipline, CRM hygiene, and hands-on experience with Salesforce and CPQ or quoting tools
• Proven experience running consultative upsell and cross-sell motions, identifying and closing whitespace within an existing customer base, and negotiating confidently with senior and economic buyers across multi-stakeholder conversations
• Strong communication and organizational skills, curiosity about customer use cases and the product, and a habit of opening expansion conversations unprompted, with comfort in a fast-paced, high-growth environment. Exposure to Channel/MSSP or 2-tier GTM models is a plus
• 3–5 years in renewals, account management, or a customer-facing sales role with upsell and cross-sell closing experience, ideally in SaaS or cybersecurity
• A track record of hitting or beating quota, including driving net revenue retention above 100% on your own book, with expansion outpacing churn rather than renewal completion alone