Outcomes Architect (France Customer Success)

Join Notion, a company reimagining software adoption and value realization in an AI-native world. As an Outcomes Architect, you will partner with customers to turn their ambitions into working systems within Notion. You will drive workflow adoption, value delivery, and renewal outcomes for a book of named accounts, focusing on customers that are flat, at-risk, or need a stronger path to measurable impact. This role is based in Paris and requires fluency in English and French.

• Conduire l'adoption des flux de travail et la réalisation de la valeur pour un portefeuille de comptes nommés, en veillant à ce que les clients étendent leur utilisation de Notion.
• Collaborer étroitement avec le consultant en solutions sur la stratégie de compte pour l'expansion et le renouvellement, y compris la prise en charge de l'opportunité de renouvellement pour les clients à risque.
• Concevoir et déployer des flux de travail qui résolvent des problèmes commerciaux spécifiques en tant que partenaire de construction aux côtés du client, en traduisant les objectifs en systèmes durables dans Notion.

• Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
• You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
• Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
• You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
• Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room
• Fluency in English and French
• Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
• Familiarity with usage-based or consumption-based models and the ability to connect adoption patterns to commercial outcomes
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
• Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
• Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
• Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale
• We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply