Senior Enterprise Customer Success Manager

Join Global-e as a Senior Enterprise Customer Success Manager, where you will be responsible for developing long-term relationships with assigned clients, driving revenue growth, and providing strategic insights based on performance and market trends. You will serve as the lead point of contact for all clients, build and maintain strong relationships, and support clients' strategic, marketing, and operational decisions. Fluency in French and English is a must, along with prior B2B experience in a software, logistics, or SaaS company.

• Développer des relations à long terme avec un portefeuille de clients assignés, en se connectant avec des dirigeants d'entreprise clés et en augmentant les revenus.
• Fournir aux clients des informations stratégiques basées sur leurs performances et les tendances du marché, et agir en tant que point de contact principal pour tous les clients.
• Identifier proactivement les opportunités d'expansion et préparer des rapports de performance périodiques.

• Experience in delivering client-focused solutions based on customer needs
• Excellent listening, negotiation and presentation skills
• Masters degree or equivalent preferable
• Fluency in French and English - is a must
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Prior B2B experience in a software, logistics or SaaS company preferred
• Strong analytical skills with the ability to present data and trends to internal and external clients
• Experience in generating revenue by expanding on an existing book-of-business
• Proven ability to manage multiple projects at a time
• Option to travel to London to visit the UK team