EMEA People Operations Lead (Fixed-Term Contract)

Join Toast, the all-in-one restaurant platform, as the EMEA People Operations Lead. In this role, you will be responsible for delivering a frictionless employee experience across the employee lifecycle in the EMEA region. You will serve as the front line support for employee inquiries, track and report on metrics, drive continuous improvements, and build strong relationships with stakeholders. This is a fixed-term contract position with a range of benefits including unlimited vacation, professional development reimbursement, and medical, dental, and vision coverage.

• Deliver front line People Services (Shared Services) support for the EMEA region across the employee lifecycle, including operations, benefits, leave administration, and compensation.
• Serve as an escalation point for complex EMEA cases, resolving them accurately, compliantly, and with a high standard of service.
• Drive continuous improvements focused on automation, standardization and scalability that improve the Toaster experience, increase efficiency, and ensure compliance with local laws and customs.

• Significant hands-on experience within People Operations or Shared Services functions
• Experience operating in a matrixed structure, and influencing outcomes without direct authority
• Professional fluency in English and French (preferred), both written and spoken, with the ability to support Toasters and partner with stakeholders in both languages
• Understanding of HR Technology, HR reporting, workflow, and auditing requirements (experience with Greenhouse, Workday, and ServiceNow is valuable)
• Working knowledge of labour regulations, GDPR requirements and best practices to help ensure Toast remains compliant
• Excellent analytical, problem solving and decision making skills with strong attention to detail
• Experience supporting Global HR Transformation: strategy, design, and transition of People Operations to create value for the organization
• Familiarity with SOX (Sarbanes-Oxley), and experience working within SOX-compliant programs and processes
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
• Experience with new entity creation and creation of complete employee lifecycle processes