Customer Success Specialist (Turkish Speaking, 11-Month Fixed-Term Contract)

Join Coursera as a Customer Success Specialist, a Turkish-speaking role on an 11-month fixed-term contract. You'll support a diverse set of customers across EMEA, helping them reach their learning goals while driving key outcomes like retention, adoption, and expansion. You'll have the opportunity to shape the service model, gain exposure to organizations across EMEA, and influence customer impact at scale.

• Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.
• Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps.
• Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes.

• Analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities
• Full business-level proficiency in Turkish, both written and spoken
• Track record of meeting or exceeding customer impact metrics with a results-oriented approach
• Experience of 1+ years in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech
• Demonstrated organizational habits, attention to detail, and a consistent approach to documentation and data hygiene
• Demonstrated ability to communicate clearly in writing and verbally, with the capacity to adjust your style across different audiences
• Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information