Operations Analyst - Corporate Actions (m/f)

Operation Analyst - Job DescriptionJob Title Operation AnalystSupervisor Angela FerreiraGrades BachelorSupervised functions ( for managers only) Corporate ActionsTeam size : 6RESPONSABILITIESEvent Monitoring and Validation• Monitor custodians, depositories, market vendors, stock exchanges, agents and issuer announcements for new, updated and cancelled corporate action events.• Review and interpret event terms and validate key data, including event type, eligible positions, ex-date, record date, payment date, rates, options, election deadlines and default outcomes.• Create and maintain events accurately in the relevant systems and ensure changes are reflected promptly throughout the event lifecycle.• Identify incomplete, inconsistent or late information and investigate with custodians, agents or other counterparties.Mandatory Events and Entitlements• Process mandatory events, including dividends, coupon and interest payments, redemptions, maturities, capital repayments, stock splits, reverse splits, mergers, spin-offs and exchanges.• Reconcile eligible positions and expected cash or securities entitlements against custodian and internal records.• Validate gross amounts, withholding tax, fees, foreign-exchange impacts and net proceeds before booking or allocation.• Ensure proceeds are booked and allocated accurately to client accounts and discrepancies are resolved without undue delay.Voluntary and Elective Events• Prepare clear and timely notifications describing event terms, available options, operational cut-offs and the applicable default option.• Coordinate with Bankers and relevant internal stakeholders to obtain complete and valid client instructions before internal and market deadlines.• Verify instructions against eligible holdings, authorized signatories, selected options and applicable restrictions before submission.• Submit elections to custodians or agents, monitor acceptance and retain evidence of transmission, validation and acknowledgement.• Escalate missing, unclear, conflicting or late instructions and document any best-effort processing.SWIFT, Reconciliation and Booking• Manage and control SWIFT MT56x corporate action messages and related communications.• Reconcile corporate action instructions, confirmations and entitlements with custodians, clearing houses, agents and counterparties.• Investigate cash and securities breaks, withholding tax differences, quantity discrepancies and failed or partial payments.• Complete accounting entries and security maintenance in the relevant banking systems in accordance with established controls and maker-checker <requirements.Tax> Documentation and Client Servicing• Collect, validate and allocate documentation required for relief at source, reduced withholding-tax rates or double-tax-treaty treatment.• Follow up on tax-related requests, reclaims and outstanding documentation with the relevant stakeholders.• Respond to enquiries concerning positions, event terms, elections, settlement status, taxation and entitlements.• Maintain clear, accurate and timely communication with internal and external clients.SKILLS/QUALIFICATIONS• Bachelor's degree in Finance, Business, Economics or a related field.• Minimum three years of relevant experience in securities operations, custody or corporate actions.• Strong knowledge of mandatory, voluntary and elective corporate actions and the related cash, securities and tax impacts.• Good understanding of securities markets, custody chains, position reconciliation, settlement principles and SWIFT MT56x messaging.• Strong analytical and problem-solving skills, with high attention to detail and accuracy under pressure.• Ability to organize work, manage competing priorities and meet multiple internal and market deadlines.• Sound judgement, ownership, control awareness and a disciplined approach to escalation and documentation.• Proactive, collaborative, client-focused and results-oriented working style.• Good knowledge of computer-based tools and willingness to participate in system testing and process improvement.• Strong written and verbal communication skills. Fluent English is required; Portuguese is an advantage.EFFORT• Performs moderately complex operational activities within established procedures, controls and regulatory requirements.• Works with autonomy on routine events and apply judgement when investigating exceptions or determining remedial action.• Manages time-sensitive market deadlines and high-volume processing while maintaining accuracy, traceability and clear escalation.• Role is office-based and involves daily controls and regular communication with internal and external stakeholders.WORKING CONDITIONS• Working place: Office.• Working hours: 10h00 to 19h00.• Role involves deadline-driven processing, daily controls and communication with internal and external stakeholders.Operations Manager