Senior Manager, Supplier & Customer Quality

Description

Supplier Quality Management

• Drive supplier quality performance improvement across assembly, test, packaging, and material suppliers throughout Taiwan and Asia.
• Lead supplier quality reviews, performance assessments, and corrective action activities.
• Conduct supplier audits and process assessments.
• Monitor supplier quality metrics and support supplier scorecard programs.
• Support supplier qualification, process change reviews, technology transfers, and risk assessments.
• Track and drive closure of supplier corrective actions and audit findings.

Customer Quality Management

• Serve as a primary quality interface for Taiwan-based customers and support strategic customer engagements across Asia.
• Lead customer complaint investigations to drive root cause and corrective action resolution with best in class 8D, customer support and responses.
• Support customer audits, quality reviews, and technical discussions.
• Monitor customer quality metrics including dPPM, customer escapes, and response time performance.

Quality & Reliability Leadership

• Lead structured problem-solving activities using 8D, 5 Why, Fishbone, FMEA, and statistical analysis.
• Partner with Reliability Engineering and Failure Analysis teams.
• Drive containment, corrective actions, and preventive actions.
• Support qualification reviews and risk assessments.

Qualifications

Qualifications

• Bachelor’s degree in Engineering or related technical field or experience.
• 15+ years of semiconductor quality experience.
• Experience with supplier quality, customer quality, manufacturing quality, or reliability.
• Strong customer-facing and supplier-facing experience.
• Strong communication in Mandarin and English – both spoken and written.