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BR
Monitoring ATM
brinks · Jakarta, Indonesia
About The Role
- Memantau Status ATM
- Mengecek apakah mesin ATM online/offline secara real-time
- Memastikan semua layanan (tarik tunai, cek saldo, transfer) berjalan normal
- Monitoring Sistem & Jaringan
- Memantau koneksi jaringan ATM ke server pusat
- Menggunakan sistem monitoring internal atau tools seperti IBM Netcool atau Nagios
- Deteksi & Penanganan Gangguan
- Mengidentifikasi error (misalnya ATM down, cash out, kartu tertelan)
- Melakukan troubleshooting awal atau eskalasi ke tim teknisi
- Koordinasi dengan Tim Terkait
- Berkomunikasi dengan teknisi lapangan, vendor, atau IT support
- Follow-up sampai masalah terselesaikan
- Monitoring Cash & Transaksi
- Memantau ketersediaan uang di ATM (cash level)
- Mengantisipasi ATM kehabisan uang (cash out)
- Pelaporan
- Membuat laporan harian terkait status ATM
- Mencatat incident, downtime, dan penyelesaian masalah
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