QC Manager

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• Lead the Quality Control function for AI data collection, and video auditing
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• Develop and maintain SOPs, quality standards, audit guidelines, and QC processes.
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• Monitor auditor performance, accuracy, error rates, and overall quality metrics.
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• Conduct regular quality audits and identify recurring issues, gaps, and root causes.
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• Establish QC scoring systems, checklists, and quality evaluation frameworks.
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• Provide feedback, coaching, and calibration sessions to improve team accuracy and consistency.
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• Collaborate with Operations, Training, and other teams to resolve quality issues and improve processes.
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• Prepare quality reports and provide data-driven recommendations to management.
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• Lead and develop the QC team to achieve quality and operational targets.

Job Requirements

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• Bachelor’s degree in Business, Engineering, Data, Management, or a related field.
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• 3–5 years of experience in Quality Control, Quality Assurance, Audit, Operations, or related fields.
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• Experience managing a QC/QA team in a high-volume operational environment.
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• Proven experience creating and implementing SOPs, quality standards, and QC processes.
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• Strong analytical, problem-solving, and attention-to-detail skills.
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• Strong leadership and communication skills.
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• Fluent in Mandarin Chinese (spoken and written) — MUST.
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• Good command of English, both spoken and written.
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• Proficient in Excel/Google Sheets and comfortable working with operational data.
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• Experience in AI data collection, data annotation, video auditing, content moderation, or AI/ML operations is a strong plus.