Banquets Set Up Supervisor-Swing at Caesars Entertainment

About The Role

Oversees all Set-up Banquet functions under the direction of the Banquet Manager. Ensuring guest satisfaction. Assists in on-going evaluation of employees. Ensures compliance with all company policies and procedures.
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Responsible for ensuring that Silver Legacy’s service standards are met during banquet functions, including set-up, equipment, room set-up, lighting, etc.
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Ensure all rooms are set up according to the banquet event order (BEO)
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Ensure that door signs are put in daily for each function according to BEO
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Ensure that back hallways and equipment is organized, clean and in its correct space allowing for proper egress
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Notify Assistant Manager of any damage to equipment as soon as possible
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Always present a professional manner
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Review weekly functions and employee scheduling with Banquet Manager
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Ensure that proper sanitation procedures are followed at all times
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Exemplify our core values, family style service, our mission and vision
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Exemplify our DEI (diversity, equity, inclusion) culture
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Perform other job-related duties as assigned

Strong verbal communication skills
Minimum of 2-4 years as Banquet Captain in a multi-unit hotel or casino
High School diploma or equivalent

ADDITIONAL REQUIREMENTS
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Ability to stand for long periods of time
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Frequent walking
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Work area is subject to variable temperatures
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May be subject to smoking environment and moderate noise
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.