Operational Resilience Manager

Join Monzo Bank Limited as an Operational Resilience Manager. In this role, you will be responsible for the day-to-day coordination, execution, and operational maintenance of our resilience requirements in the UK. You will work closely with the Senior Operational Resilience Manager to ensure Monzo remains resilient and aligned with global operational resilience policies and standards. Key responsibilities include identifying and reviewing Important Business Services, monitoring impact tolerances, supporting scenario testing, coordinating business continuity planning, and assisting with policy operationalization and compliance.

• Coordination and execution of resilience requirements and artefacts within the UK.
• Support operational resilience in alignment with global policies and standards, working closely with senior management.
• Execution of identification and review of Important Business Services (IBS) and mapping their underlying dependencies.

• A proactive, collaborative approach to embedding a resilience culture, with the ability to engage confidently with senior leadership and risk committees
• A strong practical understanding of UK regulatory frameworks (PRA/FCA operational resilience rules) and familiarity with ICAAP operational risk components
• Hands-on experience executing dependency mapping, updating business continuity plans, and supporting scenario tests alongside cross-functional teams
• High attention to detail and a hands-on approach to tracking operational metrics, actions, and regulatory deliverables in a fast-paced environment
• Proven experience in an operational resilience, business continuity, or operational risk execution role within UK financial services