Shop Floor Sales Manager

TUMI Overview
Since 1975, TUMI has been creating world-class business and travel essentials, designed toupgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawlessfunctionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelongpartner to movers and makers in pursuit of their passions. Designed in America, for GlobalCitizens everywhere. The brand is sold globally in over 75 countries through more than 1,900points of sale. For more about TUMI, visit www.TUMI.com.
Brand Detail
Integrity
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Our standards are exceptional, and we stand by everything we do.
Passion

• We treat our products, people and clientele with the total dedication they deserve.

Innovation
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When it comes to forward thinking, we are foremost.
Globalism
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We are all Global Citizens and look to contribute to a global community.
Entrepreneurial Spirit
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Each of us is empowered to create personal and collective progress.
Position Summary
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Managesandcoordinatesthedailyoperationsofthestoreandthedailyactivitiesof the sales staff while ensuring all are engaged in promoting and selling products to ensure clientsatisfaction.
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Ensures each client receives outstanding client service; greets and acknowledges
every client and develops new client relationships to increase sales and build brandloyalty.
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Ensures our clients receive superior after salesservice.
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Attains monthly sales goal and delivers increases in other KPI goals (conversion, UPT and DPT) by driving this daily with the team.
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Monitors the team’s performance on service levels by assessing them daily and gives on the spot feedback and coaching.
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Ensures all training on our training platform is completed by the team and they are assessed on their knowledge through role plays and 121 conversations.
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Monitors and assists the Store Manager with the training and development forstore associates.
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Assists the Store Manager with managing the store schedule and tracking the time and attendance for each associate on the store team in WFM, our time and attendance trackingsystem.
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Actively recruits and networks to ensure hiring of high calibre performing team members as well as maintain an active bench strength of potentialcandidates.
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Carry out monthly and quarterly reviews with the team to support them to drive their performance.
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Merchandisesstoreasdirectedbyvisualguidelinesandensuresthatallstockiswell maintained and in goodcondition.
Associate Benefits:
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Career pathing
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Training
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Paidholidays
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lifeinsurance
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Employee discount on Tumi products

Qualifications

To be a great fit for the TUMI retail team, you:
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Understand the TUMI brand and have true passion for the lifestyle, clients and product assortment
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Are a team player who values a collaborativeenvironment
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Possess a “client first” servicementality
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Have strong sales and client experience, particularly in the luxurymarket
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Can demonstrate proven success in meeting sales goals and achievingKPI’s
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Have a strong sense of integrity and an ability to lead byexample.