Senior Hostess - Kuwait

We are hiring experienced Sr Hostess for a reputed restaurant group in Kuwait.

Key Responsibilities

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• Greet, acknowledge, seat and farewell guests professionally.
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• Recognize VIP and regular guests and coordinate personalized service.
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• Manage reservations, special requests, guest profiles and reservation notes.
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• Manage seating plans, waitlists, queues and table availability.
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• Coordinate table allocation with Floor Manager and service team.
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• Handle guest inquiries, complaints and service recovery.
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• Maintain guest interaction and complaint records.
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• Guide and coach junior hostesses and FOH staff.
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• Allocate host-desk duties and monitor performance.
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• Coordinate guest information with managers and service staff.
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• Maintain host desk, entrance and guest areas.
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• Handle telephone calls and reservation inquiries.
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• Support promotions, guest loyalty and revenue objectives.
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• Prepare reports on guest feedback, VIP activity and service trends.
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• Complete shift handovers and ensure the host area is ready for the next shift

Experience & Qualification

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• Minimum 2–3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.
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• Senior/supervisory experience preferred.
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• Diploma or Bachelor’s degree in Hospitality Management, Business Administration or related field preferred.
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• Experience with reservations, waitlists, VIP guests, complaints and service recovery.
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• Sales, loyalty activities or special-event experience is an advantage.

🔹 Benefits

• ✔ Salary : 500 - 600 KD
• ✔ Accommodation & Transportation Provided