Customer Service Representative (Danish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Customer Service Representative to join their team in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

• Work model: Remote
• Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES

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• Handle inbound calls to assist customers with inquiries
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• Sell products tailored to customer needs
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• Cross-sell and upsell products and associated products
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• Provide customer support for post-booking and booking management
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• Support travel agents with bookings and ensure smooth booking management
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• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS

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• Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)
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• Previous experience in customer service or sales, preferably in the travel or hospitality industry
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• Strong communication skills with the ability to engage and build rapport over the phone
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• Ability to manage multiple inquiries and provide accurate information efficiently
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• Experience in upselling and cross-selling products or services
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• Customer-focused mindset with a commitment to delivering high-quality service
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• Proficiency in booking systems or travel management tools will be considered as an advantage
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• Strong attention to detail and problem-solving mindset
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• Ability to effectively communicate, both written and verbally
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• Ability to multitask in fast paced environment
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• Working schedule: Monday to Friday: 08:00h - 17:00h.

OFFER

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• Competitive salary with performance-based incentives
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• Professional growth opportunities within the BPO industry
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• Collaborative and supportive work environment
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• Access to exclusive travel perks and discounts
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• And many more!