Customer Service Advisor (Polish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Polish speaking Customer Service Advisor for their office in Lisbon.

Position: Customer Service Advisor

Location: Lisbon, Portugal

• Work model: Remote
• Employment type: Full-time

DUTIES AND RESPONSIBILITIES

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• Provide customer support through inbound calls and emails
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• Deliver exceptional customer service and ensure customer satisfaction
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• Handle customer enquiries via phone and email
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• Strive for continuous improvement in customer satisfaction
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• Prepare, maintain and review purchasing files accurately
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• Communicate with customers via email or chat to provide product information
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• Process customer orders
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• Manage account cancellations
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• Address and resolve customer complaints
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• Identify cross-selling opportunities where relevant.

REQUIREMENTS

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• Native-level proficiency in Polish, with excellent written communication skills
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• Good command of English (minimum B2 level)
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• Strong customer service skills
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• Excellent communication skills
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• Customer-focused approach
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• Ability to handle customer enquiries professionally
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• Strong attention to detail and accuracy
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• Ability to manage customer complaints effectively
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• Experience in cross-selling is an advantage.

BENEFITS

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• Modern office in a city center with open spaces, easy to access with public transportation
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• Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
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• Full-time employment in Lisbon
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• Opportunity to work with a renowned international pet supplies company
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• International and multicultural working environment
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• Support from colleagues with coaching and mentoring opportunities
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• Health and Wellbeing initiatives
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• Monthly meal allowance
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• And much more!!!