Customer Service Representative (French)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

• Work model: on-site
• Employment type: fixed term (6 months)
• Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES

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• Handle inbound calls to assist customers with inquiries
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• Assist customers with booking inquiries, vehicle availability, and reservation modifications.
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• Provide guidance on policies, insurance options, and additional services to ensure a smooth experience
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• Identify upselling opportunities and promote value-added services to meet customer needs and drive revenue
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• Resolve customer complaints efficiently, maintaining a positive customer experience across all touchpoints
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• Maintain accurate records of interactions, transactions, and case resolutions in the system.

REQUIREMENTS

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• Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
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• Minimum of 1 year of experience in a Contact Centre or Customer Service role (preferred)
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• Proven ability in sales, with a strong results-driven approach
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• Proficiency in using digital tools and technology
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• Skilled at recognizing business opportunities and recommending relevant services to customers
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• Excellent interpersonal and communication skills
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• Strong conflict resolution and problem-solving abilities.

OFFER

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• Opportunity to work with a leading global travel & tourism brand
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• Working schedule: Monday - Friday 8AM-7PM
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• Competitive salary with performance-based incentives
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• Professional growth opportunities within the BPO industry
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• Collaborative and supportive work environment
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• Access to exclusive travel perks and discounts
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• And many more!