Dutch-Speaking Inbound Customer Service Agent (m/f/d) – 100% Remote

• Fashion meets conversation. We're looking for Dutch-speaking talents in Poland who love helping customers and creating great shopping experiences.
• What we offer

• 100% remote – work from wherever you're most productive
• pay-per-ticket model – your earnings scale with your output
• fully remote training (5 days) before you go live
• personal onboarding and support from day one
• part of a growing international freelancer network
• long-term collaboration with real development opportunities

What you’ll do
You're the first point of contact for Dutch-speaking customers – handling their questions around orders, returns, products, and their overall shopping experience. In detail:

• Inbound calls and written customer communication (email/chat) in Dutch
• order management, returns processing, and general customer inquiries
• providing product information and shopping advice
• accurate documentation of each case in the CRM system
• close collaboration with your team and Team Lead