Claims Officer

Key Focus

Individually accountable to provide immediate response to administrative requirements in

accordance with SLA parameters, in a processing environment. A Senior Administrator is fully

multi-skilled across products and processes, and has extensive relevant experience.

Description

• Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards and adheres to service and quality standards.
• Provides an Indirect service to customers and intermediates.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to coordinate own work.
• Product and process knowledge in different areas may differ but basic skills remain the same.
• May act as mentor to less experienced Administrators.
• Fully multi-skilled across products and processes.
• Has extensive, relevant experience.
• Often acts as a resource for less experienced staff.

Key Result Areas

Personal Effectiveness

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results
• Accepts and lives the company values.

Coaching

• May act as mentor to less experienced administrators.

Documentation Processing

• Follows standardised processes and provides administrative support in line with normal business functioning.
• Provides an indirect service to customers and intermediaries.
• Responds to immediate administrative requirements within procedure.
• Delivers on daily production standards.
• Uses standard administrative techniques to coordinate own work.

Quality Assurance

• Performs quality checks on own work.
• Adheres to service and quality standards

Qualifications and Experience

• Relevant tertiary qualification / first degree or its equivalent.
• 5 years of working experience.
• Good Analytical skills, technical/insurance product knowledge

Skills

• Excellent Communication skills

only qualified candidates will be contacted