Manager, Enterprise Performance & Strategic Initiatives

Direct Reports: 4

Organization

Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.

Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

Position Overview

The Manager, Enterprise Performance & Strategic Initiatives plays a strategic and tactical role in advancing a culture of data-driven decision-making and continuous quality improvement at Durham Community Health Centre (DCHC). The Manager coordinates organization-wide and program-specific activities to ensure selection, capture, and reporting of meaningful performance measures. The Manager also promotes a consistent and data-driven approach to the development, implementation, and evaluation of quality improvement (QI) initiatives, working with leaders and staff to inform priorities for service delivery improvements that are aligned to DCHC’s achievement of quality and performance targets and organizational strategic directions.

As a key leader within DCHC’s Team, the Manager contributes to the strategic vision, scope, and mission of quality improvement, performance measurement, and risk management at DCHC, collaborating intensively with point-of-service managers to support the achievement of program and organizational deliverables. The Manager is a key contributor to the organization’s Risk Management Plan and related activities and provides direct oversight for members of the team.

Responsibilities

Enterprise Performance

• Develop and implement a comprehensive enterprise performance measurement framework to support data-informed decision-making and continuous quality improvement across the organization.
• Lead the design, collection, and reporting of key performance indicators (KPIs) that align with strategic objectives, quality improvement initiatives, and operational priorities.
• Oversee data governance and integrity initiatives, ensuring accuracy, consistency, and usability of organizational performance data.
• Support the implementation of DCHC’s organization-wide Quality Improvement (QI) framework, working in collaboration with leadership to advance a culture of continuous improvement.
• Assist in DCHC’s accreditation cycle and compliance initiatives, ensuring alignment with healthcare service excellence standards.
• Conduct trend analysis and forecasting to provide actionable insights for organizational planning and risk mitigation.
• Support the development of corporate performance scorecards to evaluate progress on strategic initiatives and inform leadership decision-making.
• Collaborate with IT and data analytics teams to enhance business intelligence capabilities, including dashboard development and automation.
• Support the implementation of decision support mechanisms that enhance program effectiveness and organizational performance, in partnership with the Director.
• Assist leadership in change management, process improvement, and knowledge translation, ensuring that evidence-based strategies are effectively applied in operational planning.
• Provide training and guidance to internal stakeholders on performance measurement methodologies, quality improvement principles, and best practices.

Strategic Initiatives

• Design, develop, and implement strategic initiatives that enhance DCHC’s impact, improve community member experiences, drive value for stakeholders, and build sustainable services and revenue streams.
• Lead additional strategic initiatives critical to DCHC’s growth and strategic priorities, such as the East Region Virtual Care Clinic, HART Hub, Youth Wellness Hub, and others as assigned.

Knowledge Mobilization

• Help design and recommend a clear strategy and KPIs for moving forward the Learning Hub initiative that aims to develop and deliver (onsite and virtually) a curriculum of courses focused on health education and other key skills required for Durham community members and practitioners.
• Assess and address learning needs within DCHC and among healthcare practitioners, with a focus on service categories such as Clinical Care, Wellness Care, Mental Health, Chronic Disease Management and Prevention, and Health Education.
• Develop and implement health education programs that enhance service provider/practitioner knowledge and skills.
• Identify opportunities for DCHC to be a teaching site for future practitioners and service providers.

Qualifications & Experience

• Bachelor’s Degree in Health Care Management, Public Health, Epidemiology, Business Administration, or a related field (Master’s Degree is an asset).
• 5+ years experience in enterprise performance, quality improvement, program evaluation, or strategic execution.
• Experience in leading enterprise-wide projects and implementing quality improvement methodologies (e.g., PDSA, Lean, Six Sigma, Change Management frameworks).
• Proven success in leading data-driven initiatives and driving organizational performance through analytics and decision support.
• Strong analytical and data visualization skills
• Respected team leader and team player with experience managing and enabling people and being a valued mentor
• Comfortable with driving and enabling change at multiple levels of an organization
• Exceptional verbal and written communication skills, with an astute ability to articulately present material in front of large and diverse audiences
• Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
• Understanding of Ontario’s current health system transformation strategy is an asset

Full vaccination against COVID-19 is mandatory for this position. DCHC will adhere to its duty to accommodate individuals who are unable to be fully vaccinated for a reason protected under human rights legislation.

DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

Application Process

1. We thank all applicants for their interest. Only those selected for an interview will be contacted. Applicant submissions will be kept on file for six months for future consideration.
2. Applicants are encouraged to provide a valid email address for communication purposes. Written correspondence about this job posting may be sent directly to the email address provided on the resume. Applicants are responsible for checking their email regularly.
3. All external hires must successfully complete pre-employment requirements, including reference checks and criminal background checks, including Vulnerable Sector Screening.
4. Please note that AI technology supports the application screening process. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so all employees have the opportunity to thrive. DCHC will comply with all applicable standards under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code, and any other applicable legislation. If you have accessibility needs and require alternate formats or other accommodations, please contact our Talent and Culture team at 905-723-0036 or by email at [email hidden]