Customer Success Manager - EMEA & US at Sociabble —

About The Role

Join Sociabble, a leading SaaS company in employee communication and engagement. As a Customer Success Manager, you will own the business side of enterprise accounts in the US and EMEA, managing a portfolio of 10 to 25 accounts and driving strategy, growth, and executive relationships. You will work closely with a dedicated Digital Project Manager to ensure operational delivery aligns with each client's business goals.

Gérer un portefeuille de 10 à 25 comptes d'entreprise, en établissant des relations de confiance avec les parties prenantes.
Assumer la responsabilité commerciale des renouvellements, des ventes additionnelles et croisées, en menant le cycle de vente complet.
Collaborer étroitement avec un chef de projet numérique pour assurer la livraison opérationnelle et atteindre les objectifs commerciaux.

**What we are looking for**

This role can be a strong fit if you enjoy owning both the relationship and the revenue: building executive trust that lasts through difficult project phases, and running the full commercial cycle yourself. We are looking for someone who treats a client portfolio as a business to grow, with the discipline of account care and the reflexes of a closer.

**🚀 Required experience and skills**

You have **at least 5 years** of experience managing enterprise client portfolios in B2B SaaS, as a Customer Success Manager, Strategic Account Manager, or an Account Executive with genuine account management ownership.
You have personally owned **the full sales cycle**: renewals, upsell, cross-sell, negotiation and closing. You have deals where you ran the negotiation and the close yourself.
You have managed a high-touch portfolio of **10 to 25 accounts** with a structured, recurring, senior-level cadence per account.
You qualify and run long, complex cycles with a **structured methodology** (MEDDIC, BANT, SPIN or equivalent), and you can show how it changed a real deal.
You have built and sustained **direct relationships with Directors and C-levels** over 12 months or more, beyond operational contacts, including through difficult project phases.
You turn **project data into business narratives**: you select the indicators that matter to your client's stakes (ROI, adoption, impact) instead of reporting raw activity.
You have worked with **US & EMEA based enterprise clients** and international stakeholders.
You speak and write **English at a C2 level**. Concise, structured, impactful communication is verified at every step, and the entire hiring process runs in English.

**💡 What will help you succeed in this role**

**Sustained relationship building.** You create trust quickly and maintain it over months: proactive cadence, re-engaging silent sponsors, staying present at Director and C-level rather than retreating to operational contacts.
**Proactivity**. You anticipate needs, risks and opportunities before the client raises them, and you detect churn signals early.
**Prioritization.** You take height on your portfolio regularly, rank accounts by value, risk and renewal proximity, and arbitrate your own agenda accordingly.
**Team play in a duo.** You work as a true pair with a Project Manager: proactive mutual information, respect for their constraints, shared focus on the client's business goals. Prior experience of a CSM and PM duo model is a plus.
**Humility and coachability.** You self-assess honestly and integrate feedback fast.
**Domain and tooling exposure.** Internal communications, employee advocacy or engagement knowledge, CS tooling (Gainsight, Planhat or equivalent), BI dashboards, or frontline-worker and manufacturing client contexts are all pluses, none is required.

**Working at Sociabble**

Sociabble is a structured and demanding environment. Team members are expected to clarify problems, propose solutions, and take ownership of their topics from start to finish.

AI is part of everyday work across all teams. We use it to structure thinking, produce, analyze, and automate.

This environment will suit you if you enjoy working with autonomy, adjusting your approach along the way, and being supported as you progress.

Your experience should help raise standards: understanding what already exists, asking the right questions, then proposing what needs to evolve. Management stays close to the field. What you deliver has a visible and measurable impact.

We value a consulting type of approach. Each customer benefits from a dedicated two-person team, combining business and project expertise, with the goal of becoming a trusted long-term partner. If you enjoy understanding a company’s challenges before proposing a solution, building long-term relationships, and supporting accounts with a high level of proximity, that is a strong signal.

## Additional Information

**Life at Sociabble**

📍 **Office & hybrid work.** This role is based in Lyon, near Confluence. Our hybrid organization includes 3 days on site,and 2 days remote.

📈 **Growth & onboarding.** Start with a personalized onboarding plan, then keep developing through internal workshops, Friday trainings, and year-round learning opportunities. Internal mobility and progression are encouraged.

🔥 **[Team life](http://www.sociabble.com/company/life-at-sociabble/).** Join a human-sized, international SaaS company with regular moments to connect: afterworks, team-building events, town halls, and SoTogether, our fully company-funded annual multi-day seminar.

➕ **Benefits**. Annual day package, with **8 to 12 RTT days/year.** Holiday bonus under the Syntec collective agreement. **Edenred**meal vouchers (€8/day, 50% covered). **Leeto**platform. Equipment provided: laptop, headset, monitor, and remote-work accessories depending on need. 50% coverage of public transport and **Alan**health insurance.

☀️ **Culture.** At Sociabble, [culture is explicit](https://www.sociabble.com/company/culture/) and shapes how we work every day. We value clarity, high standards, autonomy, ownership, direct feedback, and a strong spirit of collaboration.

**Recruitment process**