Customer Experience Coach

Customer Experience Coach

> Serenity Mental Health Centers · Southlake, United States · Full-time · Posted 2026-08-24

**Workplace:** on_site

**Department:** TMS

Description

**Customer Experience Coach**

**Employment Type**: Full-Time
**Compensation: $23–$30/hr +** quarterly performance based bonuses.

**Help people move forward while building a meaningful career.**

Serenity is hiring **Customer Experience Coaches** to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role is ideal for people with backgrounds in **customer service, hospitality, retail, education, or caregiving** who enjoy connecting with others and creating supportive, encouraging environments.

💡 **No specialized industry experience required.** We provide full paid training so you feel confident in the role.

**About the Role**

As a **Customer Experience Coach**, you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.

You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.

**Key Responsibilities**

• Provide one-on-one support during scheduled program sessions

• Operate and monitor specialized program tools and technology (training provided)

• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises

• Maintain accurate session notes and share updates with team members

• Ensure each participant’s experience is professional, supportive, and respectful

• Follow established processes and standards to maintain a consistent experience

**Requirements**

• 2+ years of full-time professional experience in any industry

• CHar and professional verbal and written communication skills

• Strong interpersonal skills with patience and empathy

• Reliable, punctual, and open to feedback

• Authorized to work in the United States

• Ability to pass a background check and drug screening

**Nice-to-Haves**

• Experience in customer service, hospitality, retail, education, or caregiving roles

• Interest in personal development, coaching, or wellness

• Comfort working closely with individuals in a service-focused environment

**Pay & Benefits**

• Competitive pay with advancement opportunities

• 90% employer-paid medical, dental, and vision insurance

• 401(k) retirement plan

• 10 PTO days (15 after the first year) + 10 paid holidays

• Paid training and professional certification

• Supportive, growth-focused work environment

**About Serenity**

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Apply

[Apply at Serenity Mental Health Centers](https://apply.workable.com/serenity-mental-health-centers/j/DBC17813F9/apply)

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