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Customer Technical Support Specialist

Globe P.O.S Systems Inc. · Alabama, United States

Technical Support / HelpdeskImported listingfull-time9 days ago

About The Role

  • Reports to the Director of Operations.
  • Fulfills tasks based on direct manager assignment
  • Deploys Company’s Customer Support activities: Assists in the response to customer technical queries and service calls to the Customer Support.
  • Answers customer queries to support telephone out of office hours as and when required.
  • Plans, manages and performs version upgrades, on site and remotely.
  • Be available for On-call support on rotation, evening, weekends and holidays as necessary

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