Bilingual Helpdesk at Stefanini — United States

About The Role

Provide professional end-user support via telephone, email or web submits
Provide restorative or maintenance actions to resolve end-user problems
Responds to end-user problems based on standard procedures
Track incidents and calls, including but not limited to, entering data into the database timely and accurately
May be responsible for ensuring systems are configured properly

Must be fluent in French language (French Canadian preferred
24x7 helpdesk - scheduling flexibility is required as schedule may change based upon rotation of schedule or adjustment to support a change in call volume
High school diploma or equivalent required
Prior Tier I help desk experience
Requires excellent customer service skills
Solid foundation of Personal Computer experience
Troubleshooting capability
Overall knowledge of desktop productivity products
Ability to work in a team environment
Proven ability to remain flexible in a changing environment
Attendance and schedule adherence are requirements of this position
Windows XP, windows 7
Active Directory
MS Office Suite with expertise in Excel, Word, PowerPoint
Gmail / Google Apps
Networking
Malware removal
May require additional project-specific training
Excellent oral and written English skills
Must be highly motivated, with a positive "Can-do" attitude
Must have a hands-on attitude to all aspects of the day to day operation