Guest Relation Officer

Job purpose
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all the customers, with the key aim of retaining and attracting new customers

Job responsibilities

• Greet and welcome customers confidently and professional manner
• Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments.
• Assisting the customers till a sales consultant becomes available.
• Contacting the customers after two days of their visit to ensure maintaining high level of customer service.
• Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
• Create the lead in Salesforce and transfer to the sales consultant
• Ensure all leads are converted and report to the manager
• Creating Leads from Telephone Inquiries and send it to the Sales Team.
• To ensure all incoming calls gets answered within three rings
• To ensure all calls will be transferred to the right person within 45 seconds
• Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required.
• Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly.
• Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily)
• Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly.)
• Support the Delivery in charge in conducting a physical stock check – (Weekly)
• Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily)
• Support in keeping records of maintenance of Test drive vehicles.
• Preparation in support of test drives to Sales Executive’s.
• Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis. (Daily)
• Assist in obtaining the required maintenance and support suppliers
• Keep a stock inventory of supplies and report to line manager accordingly

Educational Qualification

• High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.

Work Experience

• Minimum 1-3 year of work experience in the similar role

Competencies

• Proven experience in customer service, preferably in a showroom, retail, or hospitality setting.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure and handle multiple tasks.
• A professional and friendly demeanor with a focus on customer satisfaction.
• Proficiency in Microsoft Office and showroom management software (preferred).

Languages

• English, Arabic is desirable