Spa Manager - Regent Kuala Lumpur at Fa Evax Saasfaprod1

About The Role

Recruit, train, and supervise spa staff, creating schedules that ensure adequate coverage during peak hours
Manage day-to-day staffing requirements, plan and assign work, and set performance and development goals for team members, providing mentoring, coaching, and regular feedback
Promote teamwork and quality service through daily communication and coordination with other department heads
Prepare and administer the induction programme for new staff
Maintain a comprehensive, current, and guest-oriented set of departmental standards and procedures
Conduct training needs analysis and provide input for probation reviews and disciplinary matters when necessary

Prepare and manage the annual Spa budget and financial plans, monitoring expenses with a focus on increasing productivity
Maintain proper inventory levels, managing cost for supplies and labour
Contribute to departmental goals in line with the wider hotel strategy
Contribute to pricing decisions, including membership programmes

Inspect all wellness areas to ensure they are clean and in good repair, advising team members of deficiencies and providing retraining as needed
Respond to guest complaints and special requests, ensuring corrective action is taken to achieve full satisfaction
Carry out the special needs and requests of guests, VIPs, and repeat visitors
Anticipate guest needs and take action to exceed expectations, maintaining a calm, warm tone in every interaction

Maintain and order supplies and equipment in a timely, efficient manner, minimising waste and supporting the hotel's sustainability initiatives
Maintain procedures for the security of lost and found items in Health Club areas
Promote spa services, products, and special promotions, contributing to marketing strategies that grow spa revenue
Monitor and analyse spa performance metrics, providing input for continuous improvement
Ensure the spa complies with all local regulations, maintaining a safe and healthy environment for guests and staff

Full ownership of Spa and Gym operations, including financial performance and guest satisfaction
Leadership and supervision of Spa & Wellness colleagues
Achievement of departmental budget and revenue targets, including membership and retail performance
Consistent delivery of Regent's spa and wellness standards across every guest touchpoint

To thrive in this role and bring poise and precision to the guest journey, you'll need:
Previous experience in a spa or hospitality setting, with at least 3–4 years in a supervisory or management role
Strong knowledge of spa treatments, products, and industry trends
Excellent interpersonal, communication, and leadership skills
Strong organisational and multitasking abilities
Familiarity with spa software and booking systems
A genuine commitment to exceptional guest service